Shipping Policy
Order Processing
All orders are processed and prepared during standard business working days. Processing time is separate from courier delivery transit time and may vary due to inventory availability, order verification procedures, seasonal order surges, public holidays, and other operational factors that may affect fulfillment schedules.
Shipping Methods, Costs, and Delivery Estimates
Available shipping options, corresponding shipping fees, and estimated delivery timelines will be clearly displayed at checkout, subject to service availability for your designated delivery address.
All delivery times shown on the checkout page or order details are approximate estimates only and do not constitute guaranteed delivery dates.
Tracking Information
Once your order has been dispatched and tracking information is activated, you will receive a shipping confirmation email containing your tracking number and logistics details.
Please note that tracking updates may not appear immediately after a shipping label is created. Most carriers only update logistics status at key transit checkpoints, which may result in delayed or partial tracking visibility during shipment.
Delivery Delays
Shipping delays may occur due to carrier schedule adjustments, customs clearance procedures, severe weather conditions, transportation disruptions, public holidays, remote delivery locations, and other circumstances beyond HUMMERRS’s reasonable control.
We will provide the latest available logistics updates whenever possible. However, we cannot guarantee transit speed or exact delivery timelines once packages have been handed over to third-party shipping carriers.
Customer Delivery Information Responsibility
Customers are solely responsible for providing complete, accurate, and deliverable shipping information at the time of checkout.
If you notice any errors in your delivery address or contact details, please contact our support team immediately. Address modifications cannot be guaranteed once order processing or packaging has begun.
If parcels are returned, detained, misdelivered, or require reshipment due to incomplete or incorrect customer-provided information, additional reshipping fees may apply.
International Orders
For eligible international shipping destinations, recipients may be responsible for applicable customs duties, import taxes, brokerage fees, clearance charges, and other local administrative fees incurred during cross-border delivery.
Unless otherwise specified during checkout, all additional international clearance and import fees are the recipient’s responsibility and are not controlled or covered by HUMMERRS.
Lost, Stolen, or Marked-Delivered Packages
If your shipment shows abnormal delays or appears lost in transit, please reach out to our support team for a formal carrier investigation.
If your tracking status indicates “delivered” but you have not received your package, please first verify with building front desks, mailrooms, household members, neighboring properties, and the local carrier before submitting a support request.
All resolutions for lost, stolen, delayed, or falsely marked-delivered packages are determined based on individual shipment circumstances and official carrier investigation results.
Split Shipments
Items within a single order may be shipped separately in multiple packages depending on inventory status and product specifications. In such cases, packages may arrive on different dates and will have independent tracking numbers for real-time monitoring.
Contact Us
For any inquiries regarding order processing, shipping, and delivery issues, please contact our customer support team at service@hummerrs.com.