Return Window

You are entitled to submit a return request within 30 calendar days once your order shows as delivered. Before sending any goods back, you must reach out to our support team. We will assess your application, verify whether your return qualifies, and share proper return guidance for your submission.

Return Eligibility

Except for items arriving damaged, defective, shipped incorrectly, or those eligible for returns under mandatory local laws, all returned goods must remain unused, unmodified, and kept in their original condition. All attached accessories, components, user manuals, product paperwork and original packaging must be sent back together with the merchandise. A valid proof of purchase is mandatory for every return application.

Non-Returnable Items

Some products cannot be returned due to hygiene, safety, customisation or product integrity considerations. Non-returnable goods include, but are not limited to personalised & custom-made merchandise, unsealed hygiene-related products, gift cards, final-sale items, and goods explicitly marked non-returnable. Any such restrictions will be displayed on product pages or notified to you before your return request gets approved.

Damaged, Defective, Incorrect, or Incomplete Orders

Please examine your package immediately after delivery. If you receive damaged, faulty, wrong or incomplete goods, contact us without delay. To speed up our review process, provide your order number together with clear photos of the product, outer packaging and shipping label. We will evaluate your evidence and offer suitable remedies in compliance with local laws and our store rules once your claim is verified.

Return Shipping

For returns initiated by personal preference (change of mind, wrong item selection and other issues not caused by our mistakes), customers bear the return shipping fees. If HUMMERRS confirms the item is defective, damaged or wrongly dispatched, we will arrange the corresponding solution and give you detailed return instructions. Original delivery fees are non-refundable unless local applicable law requires otherwise or we make a special written statement.

Refunds

Once we receive and inspect your returned package and approve your refund request, funds will be credited back to your original payment account. Refund processing time varies depending on your payment provider, card issuer or financial institution. Where legally allowed, we may deduct charges for missing accessories, heavy wear, damage, modification or depreciation of the returned product.

Exchanges

Exchange service is subject to real-time stock availability. In many scenarios, the quicker solution is to return your eligible item and create a brand-new order after your return application is approved.

Order Cancellations

Please send your cancellation request immediately after placing your order. We cannot guarantee cancellation approval once your order enters processing, packing or shipment stages.

Contact Us

Should you have any enquiries about returns, exchanges, order cancellations or refunds, please reach out to our customer service team at service@hummerrs.com.